Voice Platform Outage

Incident Report for OneCall Service Status

Resolved

This incident has been resolved.
Posted Feb 05, 2025 - 19:14 NZDT

Monitoring

Monitoring - Services have been restored. We are working with our vendor to understand the cause of the outage.
Posted Feb 04, 2025 - 19:58 NZDT

Update

We are continuing to investigate this issue.
Posted Feb 04, 2025 - 18:31 NZDT

Investigating

Our upstream provider is currently experiencing a database outage which is affecting customers on the OneCall Voice Platform. We are working with our upstream provider on restoring services.
Posted Feb 04, 2025 - 18:30 NZDT
This incident affected: Voice.